This policy explains what personal information Alta Vida Tours collects, why, who we share it with and the choices you have. Alta Vida Tours is a private-travel brand powered by Treasure Egypt Tours & Travel, Pyramids View Tower 2, Mashaal Station, Haram, Giza, Egypt.
Who to contact
For any privacy question or request, email info@altavidatours.com or write to us at Pyramids View Tower 2, Mashaal Station, Haram, Giza, Egypt. We reply within one month.
What we collect
Details you give us: your name, email address, phone or WhatsApp number, number of travellers, approximate dates, destination, travel style and anything you write in your message. This applies whether you use a form on this website, a Facebook or Instagram lead form, WhatsApp, email or phone.
Booking details: once you book, the information needed to arrange your trip, such as passport names, dates of birth, flight details, dietary or mobility needs you choose to share.
Payments: card payments are taken on PayLink's secure checkout. We do not see or store your card number.
Website data: this site uses the Meta Pixel, which sets cookies and records pages viewed and enquiries sent, and we store campaign tags (such as utm_source) in your browser session so we know which advert or link brought you here.
Why we use it
To reply to your enquiry and prepare a tailored proposal (steps you have asked us to take before a contract).
To arrange and operate your booking with hotels, boats, guides and transport, and to take payment (performance of our contract with you).
To follow up on an enquiry you have made and to measure which of our adverts work (our legitimate interests). You can ask us to stop at any time.
To meet accounting, tax and legal obligations.
Who we share it with
Treasure Egypt Tours & Travel, which operates our bookings and hosts our reservation system.
The suppliers needed for your trip, such as hotels, Nile cruise and dahabiya operators, guides, drivers and airlines, only as far as each needs it.
Service providers acting for us: PayLink (payments), Meta Platforms (the Meta Pixel, Facebook and Instagram lead forms, WhatsApp) and Vercel (website hosting).
We do not sell your personal information.
International transfers
We are based in Egypt, and some of our providers process data in other countries, including the United States. Where we transfer data from the UK or the European Economic Area, we rely on the safeguards those providers offer, such as standard contractual clauses.
How long we keep it
We keep enquiry details for as long as we need them to answer and follow up on your enquiry, and booking records for as long as accounting and legal obligations require. After that we delete or anonymise them.
Your rights
Depending on where you live, you can ask to access, correct or delete your information, object to or restrict how we use it, ask for a copy in a portable format, and withdraw any consent you have given. Email us to make a request.
If you are in the UK you can complain to the Information Commissioner's Office (ico.org.uk); in the EU, to your local data-protection authority. We would appreciate the chance to resolve your concern first.
Cookies
The Meta Pixel sets cookies to measure our advertising. You can block or delete cookies in your browser settings and manage how Meta uses your data in your Facebook or Instagram ad preferences.
Changes
We may update this policy. The date at the top shows the latest version.